Customer Service in the Multicultural Organization

Purpose: This seminar is designed to provide customer service providers with the skills they need to deliver excellent service to external customers as well as internal customers. A target audience for this training will be employees who provide internal service; these are employees who provide services to other parts of the organization. It's important to remember that anyone in an organization who deals with customers represents the organization and has the opportunity to provide service beyond expectations.

Objectives:
To build awareness of the importance of excellent service to customers, the organization, and the service provider;

To build skill and confidence to meet and, whenever possible, exceed the personal and practical needs of customers;

Objectives:
To create understanding that excellent service requires thorough preparation, effective interactions, and timely follow-through activities;

To build skills to better handle difficult, unexpected, or challenging customer service situations.